Alarms and Probable Causes

Contents

1Contents of This Document

2

Chassis Alarms

3

Controller and Carrier Card Alarms

4

Line Card and Media Interface Card Alarms

5

SSE Alarms

6

Port and Channel Alarms
6.1Optical ATM, and POS Alarms
6.2Ethernet Port Alarms
6.3Gigabit Ethernet Port Alarms
6.4Ethernet WAN-PHY Port Alarms
Copyright

© Ericsson AB 2009–2011. All rights reserved. No part of this document may be reproduced in any form without the written permission of the copyright owner.

Disclaimer

The contents of this document are subject to revision without notice due to continued progress in methodology, design and manufacturing. Ericsson shall have no liability for any error or damage of any kind resulting from the use of this document.

Trademark List
SmartEdge is a registered trademark of Telefonaktiebolaget LM Ericsson.
NetOp is a trademark of Telefonaktiebolaget LM Ericsson.

1   Contents of This Document

This document describes alarm conditions and their probable causes in the SmartEdge chassis and in controller cards, carrier cards, line cards, media interface cards (MICs), and their ports.

Note:  
In the following descriptions, the term controller card refers to any version of the Cross-Connect Route Processor (XCRP) Controller card (XCRP4), unless otherwise noted.

The term controller carrier card refers to the controller functions on the circuit board within the SmartEdge 100 chassis. The term I/O carrier card refers to the line card functions on the circuit board; these functions are compatible with the similar functions that are implemented on all SmartEdge 400 and SmartEdge 800 line cards.


Note:  
Alarm severities conform to the definitions provided in Generic Requirements, GR-474-CORE, Issue 1, December 1997, Network Maintenance: Alarm and Control for Network Elements.

The term replaceable unit is a generic description of a component (fan, power supply, controller card, controller carrier card, I/O carrier card, and others) with an alarm that cannot be resolved for the current unit. Because only SmartEdge 100 MICs and small form-factor plug-capable (SFP) transceivers are replaceable in a SmartEdge 100 chassis, the resolution of an alarm for any other SmartEdge 100 component requires that you replace the SmartEdge 100 chassis.


2   Chassis Alarms

Table 1 lists supported alarms for the SmartEdge 100 chassis and system as a whole.

Table 1    Chassis Alarms

Description

Severity

Probable Cause

Service Affecting

Chassis power failure—Side A

Minor

PowerProblem

No

Fan unit failure

Minor

CoolingFanFailure

No

Local alarm cutoff activated

Minor

OperationNotification

No

Multiple fan failure

Major

ReplaceableUnitProblem

Yes

Power supply output fail

Minor

ReplaceableUnitProblem

Yes

Remote alarm cutoff activated

Minor

OperationNotification

No

Table 2 lists supported alarms for the SmartEdge router and system as a whole.

Table 2    Chassis Alarms

Description

Severity

Probable Cause

Service Affecting

Chassis power capacity exceeded

Major

MisMatchedControllerCard

Yes

AC power failure—side A

Minor

ReplaceableUnitProblem

No

AC power failure—side B

Minor

ReplaceableUnitProblem

No

AC power missing—side A

Minor

ReplaceableUnitMissing

No

AC power missing—side B

Minor

ReplaceableUnitMissing

No

Chassis power failure—Side A1

Minor

PowerProblem

No

Chassis power failure—Side A2

Minor

PowerProblem

No

Chassis power failure—Side B1

Minor

PowerProblem

No

Chassis power failure—Side B2

Minor

PowerProblem

No

AC power overheat—side A

Minor

ReplaceableUnitProblem

No

AC power overheat—side B

Minor

ReplaceableUnitProblem

No

Alarm card missing

Major

ReplaceableUnitMissing

Yes

Chassis power failure—side A

Minor

PowerProblem

No

Chassis power failure—side B

Minor

PowerProblem

No

Fan tray comm failure—side A

Minor

CoolingFanFailure

No

Fan tray comm failure—side B

Minor

CoolingFanFailure

No

Fan tray communication failure

Major

CoolingFanFailure

Yes

Fan tray controller (card) failure

Major

ReplaceableUnitProblem

Yes

Fan tray controller (card) overheat

Major

ReplaceableUnitProblem

Yes

Fan tray failure detected

Minor

ReplaceableUnitProblem

No

Fan tray filter replacement

Major

ReplaceableUnitProblem

Yes

Fan tray fuse failure

Major

ReplaceableUnitProblem

Yes

Fan tray missing

Major

ReplaceableUnitMissing

Yes

Fan tray reset occurred

Warning

Reinitialized

Yes

Fan unit failure

Minor

CoolingFanFailure

No

Local alarm cutoff activated

Minor

OperationNotification

No

Mesh diagnostic failure

Major

ReplaceableUnitFailure

Yes

Multiple fan failure

Major

ReplaceableUnitProblem

Yes

Remote alarm cutoff activated

Minor

OperationNotification

No

3   Controller and Carrier Card Alarms

Table 3 lists the supported alarms for the SmartEdge 100 controller carrier card.

Table 3    Alarms for the Controller Carrier Card

Description

Severity

Probable Cause

Service Affecting

Controller (card) code mismatch

Major

ReplaceableUnitTypeMismatch

Yes

Controller (card) fail

Critical

ReplaceableUnitProblem

Yes

Controller (card) overheating

Major

ReplaceableUnitProblem

Yes

Controller (card) power-on diagnostic failed

Major

ReplaceableUnitProblem

Yes

Controller (card) temperature critical

Major

ReplaceableUnitProblem

Yes

Diagnostic test fail

Major

ReplaceableUnitProblem

Yes

Local inventory fail

Major

ReplaceableUnitProblem

Yes

Nonvolatile memory fail

Major

CorruptData

Yes

Real-time clock failure

Major

RealTimeClockFailure

Yes

Table 4 lists the supported alarms for the XCRP4 Controller card.

Table 4    Controller Card Alarms

Description

Severity

Probable Cause

Service Affecting

Backup fail: peer dead (1)

Major

ReplaceableUnitProblem

Yes

Controller (card) auto switch completed

Major

OperationNotification

Yes

Controller (card) code mismatch

Major

ReplaceableUnitTypeMismatch

Yes

Controller (card) exerciser switch failed

Major

OperationFailure

Yes

Controller (card) fail

Critical

ReplaceableUnitProblem

Yes

Controller (card) forced switch requested

Major

OperationNotification

Yes

Controller (card) manual switch requested

Major

OperationNotification

Yes

Controller (card) missing

Critical

ReplaceableUnitMissing

Yes

Controller (card) overheating

Major

ReplaceableUnitProblem

Yes

Controller (card) power-on diagnostic failed

Major

ReplaceableUnitProblem

Yes

Controller (card) switch completed

Major

OperationNotification

Yes

Controller (card) switch failed

Major

OperationFailure

Yes

Controller (card) temperature critical

Major

ReplaceableUnitProblem

Yes

Controller (card) temperature hot

Minor

ReplaceableUnitProblem

Yes

Controller (card) type mismatch

Major

ReplaceableUnitTypeMismatch

Yes

Diagnostic test fail

Major

ReplaceableUnitProblem

Yes

Local backplane inventory fail

Major

ReplaceableUnitProblem

Yes

Local fan tray inventory fail

Major

ReplaceableUnitProblem

Yes

Local inventory fail

Major

ReplaceableUnitProblem

Yes

Nonvolatile memory fail

Major

CorruptData

Yes

Peer controller card type incompatible

Major

ReplaceableUnitProblem

Yes

Peer inventory fail

Major

ReplaceableUnitProblem

Yes

Peer shared format mismatch

Major

ReplaceableUnitProblem

Yes

Peer Sonet/Sdh mode incompatible

Major

ReplaceableUnitProblem

Yes

Real-time clock failure

Major

RealTimeClockFailure

Yes

Redundancy link fail

Major

OperationFail

Yes

(1)  This alarm is suppressed if the system has a single controller card and has been configured using the system alarm command (in global configuration mode) with the redundancy suppress construct.


4   Line Card and Media Interface Card Alarms

Table 5 lists the supported alarms for the SmartEdge 100 I/O carrier card (which provides line card functions). In this table, the term circuit pack refers to any line card, MIC, or I/O carrier card.

Table 5    Alarms for the I/O Carrier Card

Description

Severity

Probable Cause

Service Affecting

Circuit pack card code mismatch

Minor

ReplaceableUnitTypeMismatch

No

Circuit pack failure

Critical

ReplaceableUnitProblem

Yes

Circuit pack mismatch

Critical

ReplaceableUnitTypeMismatch

Yes

Circuit pack missing

Critical

ReplaceableUnitMissing

Yes

Circuit pack overheating

Major

LineCardProblem

Yes

Circuit pack power-on diagnostic failed

Major

ReplaceableUnitProblem

Yes

Circuit pack reset completed

Warning

OperationNotification

Yes

Diagnostic fail

Major

ReplaceableUnitProblem

Yes

Software download completed

Warning

OperationNotification

Yes

Software download failed

Warning

OperationFailure

Yes

Synchronization failure

Critical

TimingProblem

Yes

Voltage failure detected

Major

ReplaceableUnitProblem

Yes

Table 6 lists the supported alarms for the SmartEdge 100 MICs. MIC-1 indicates the MIC in the first MIC slot (ports 3 to 14); MIC-2 indicates the MIC in the second MIC slot (ports 15 to 26).

Table 6    MIC Alarms

Description

Severity

Probable Cause

Service Affecting

MIC-1 diagnostic fail

Major

ReplaceableUnitProblem

Yes

MIC-1 failure

Critical

ReplaceableUnitProblem

Yes

MIC-1 MIC type mismatch

Critical

ReplaceableUnitTypeMismatch

Yes

MIC-1 missing

Critical

ReplaceableUnitMissing

Yes

MIC-1 overheat

Major

ReplaceableUnitProblem

Yes

MIC-1 power-on diagnostic failed

Major

ReplaceableUnitProblem

Yes

MIC-1 voltage failed

Major

ReplaceableUnitProblem

Yes

MIC-2 diagnostic fail

Major

ReplaceableUnitProblem

Yes

MIC-2 failure

Critical

ReplaceableUnitProblem

Yes

MIC-2 MIC type mismatch

Critical

ReplaceableUnitTypeMismatch

Yes

MIC-2 missing

Critical

ReplaceableUnitMissing

Yes

MIC-2 overheat

Major

ReplaceableUnitProblem

Yes

MIC-2 power-on diagnostic failed

Major

ReplaceableUnitProblem

Yes

MIC-2 voltage failed

Major

ReplaceableUnitProblem

Yes

Table 7 lists the supported alarms for SmartEdge line cards.

Table 7    Line Card Alarms

Description

Severity

Probable Cause

Service Affecting

Bridging Transmission Convergence (BTC) interface error detected

Major

ReplaceableUnitProblem

Yes

BTC not ready

Major

ReplaceableUnitProblem

Yes

Circuit pack backplane degrade

Minor

BackplaneFailure

No

Circuit pack backplane failure

Major

BackplaneFailure

Yes

Circuit pack card code mismatch

Minor

ReplaceableUnitTypeMismatch

No

Circuit pack failure

Critical

ReplaceableUnitProblem

Yes

Circuit pack mismatch

Critical

ReplaceableUnitTypeMismatch

Yes

Circuit pack missing

Critical

ReplaceableUnitMissing

Yes

Circuit pack overheating

Major

LineCardProblem

Yes

Circuit pack power-on diagnostic failed

Major

ReplaceableUnitProblem

Yes

Circuit pack reset completed

Warning

OperationNotification

Yes

Diagnostic fail

Major

ReplaceableUnitProblem

Yes

Loss of backplane clock

Major

ReplaceableUnitProblem

Yes

Software download completed

Warning

OperationNotification

Yes

Software download failed

Warning

OperationFailure

Yes

Synchronization failure

Critical

TimingProblem

Yes

Voltage failure detected

Major

ReplaceableUnitProblem

Yes

5   SSE Alarms

Faults are reported separately for SSE cards, SSE disks, SSE groups, and partitions. See Table 8, Table 9, Table 10, and Table 11 for alarm descriptions.

You can configure the threshold for low-partition-space alarms using the following command in SSE partition configuration mode:

alarm low-partition-space raise-at raise_percentage clear-at clear_percentage

Verify card- and disk-level alarms using the show hardware slot detail command. Verify group- and partition-level alarms using the show sse group group_name detail command.

Table 8    SSE Card Alarms

Description

Severity

Probable Cause

Service Affecting

NFS server service down

Major

operationFailure

Yes

Disk type mismatch

Warning

replaceableUnitTypeMismatch

No

CPU Crash

Critical

processorProblem

Yes

Table 9    SSE Disk Alarms

Description

Severity

Probable Cause

Service Affecting

Hard disk failed

Major

diskFailure

Yes

Hard disk missing

Major

replaceableUnitMissing

Yes

Hard disk not supported

Major

replaceableUnitTypeMismatch

Yes

Hard disk out of service

Minor

diskFailure

No

Hard disk voltage failure

Major

diskFailure

Yes

Hard disk overheating: extremely hot

Major

diskFailure

Yes

Hard disk overheating: temperature hot

Minor

diskFailure

No

Hard disk read failure

Major

diskFailure

Yes

Hard disk power-on diagnostic failed

Major

diskFailure

Yes

Table 10    SSE Group Alarms

Description

Severity

Probable Cause

Service Affecting

SSE group manual switch in progress

Major

operationNotification

Yes

SSE group auto switch in progress

Major

operationNotification

Yes

SSE group switch completed

Warning

operationNotification

No

SSE group switch failed

Major

operationNotification

Yes

SSE group auto switch waiting to restore

Minor

operationNotification

No

SSE group not operational

Major

operationFailure

Yes

SSE group block device failed

Major

operationFailure

Yes

Table 11    SSE Group Partition Alarms

Description

Severity

Probable Cause

Service Affecting

SSE group partition not operational(1)

Major

operationFailure

Yes

SSE group partition sync in progress

Minor

operationNotification

No

SSE group partition data sync failed

Major

operationFailure

Yes

SSE group partition full

Major

operationNotification

Yes

SSE group partition low space

Minor

operationNotification

No

SSE group partition not operational at standby(2)

Major

operationFailure

Yes

(1)  Probable causes: a) The disk does not have enough space to create the partition; b) Another partition of the same name but with a different size already exists on the disk from a previous configuration. Solution: Use the delete partition command to free up disk space or remove the existing partition, or use the format sse command to remove all user-configured partitions on the disk. The format sse command can only be run on an SSE card that is not bound to any SSE group.

(2)  Probable causes: a) The disk does not have enough space to create the partition; b) Another partition of the same name but with a different size already exists on the disk from a previous configuration. Solution: Use the delete partition command to free up disk space or remove the existing partition, or use the format sse command to remove all user-configured partitions on the disk. The format sse command can only be run on an SSE card that is not bound to any SSE group.


6   Port and Channel Alarms

This section provides tables of alarms for the following types of ports.

6.1   Optical ATM, and POS Alarms

The tables in this section apply to ports on the ATM OC line cards and MICs and Packet over SONET/SDH (POS) line cards.

Note:  
If a major or critical alarm occurs on an ATM or a POS port and that port is a member of an Automatic Protection Switching (APS) group, either as a protected or a working port, the alarm is downgraded to a minor alarm because the service is protected by the redundant port. The severity levels in the table are the default levels, not the degraded levels.

Table 12 lists the supported optical port alarms for the physical layer.

Table 12    Optical Port Alarms—Physical Layer

Description

Severity

Probable Cause

Service Affecting

Port facility loopback enabled

Minor

OperationNotification

No

Port terminal loopback enabled

Minor

OperationNotification

No

Receive laser failure

Critical

DemodulationFailure

Yes

Table 13 lists the supported optical port alarms for the section/regenerator section layer.

Table 13    Optical Port Alarms—Section/Regenerator Section Layer

Description

Severity

Probable Cause

Service Affecting

Loss of frame

Critical

LossOfFrame

Yes

Loss of signal

Critical

LossOfSignal

Yes

Section DCC (data communications channel) link down

Major

ExternalIFDeviceProblem

Yes

Section signal degrade (BER [bit error rate])

Major

DegradedSignal

Yes

Section signal failure (BER)

Major

ExcessiveBER

Yes

Table 14 lists the supported optical port alarms for the line/multiplex section layer.

Table 14    Optical Port Alarms—Line/Multiplex Section Layer

Description

Severity

Probable Cause

Service Affecting

Line alarm indication signal (AIS-L)

Minor

AIS

No

Line DCC (data communications channel) link down

Major

ExternalIFDeviceProblem

Yes

Line remote defect indication (RDI-L)

Minor

FarEndReceiverFailure

No

Line signal degrade (BER [bit error rate])

Major

DegradedSignal

Yes

Line signal failure (BER)

Major

ExcessiveBER

Yes

Lockout protection requested

Major

OperationNotification

Yes

Lockout working requested

Major

OperationNotification

Yes

Loss of clock

Major

LossOfTimingSource

Yes

Port auto switch completed

Major

OperationNotification

Yes

Port channel mismatch

Major

ApsChannelMatchFailure

Yes

Port diagnostic failed

Major

ReplaceableUnitProblem

Yes

Port far-end protection line failure

Major

ApsChannelProcessingFailure

Yes

Port fault oscillations detected

Critical

DegradedSignal

Yes

Port forced switch requested

Major

OperationNotification

Yes

Port manual switch request

Major

OperationNotification

Yes

Port mode mismatch

Major

ApsModeMismatch

Yes

Port protection switch byte failure

Major

ApsByteFailure

Yes

Port switch completed

Major

OperationNotification

Yes

Port switch lockout requested

Major

OperationNotification

Yes

Port payload loopback enabled

Minor

OperationNotification

No

Port switch failed

Major

OperationFailure

Yes

Port switch protection path failure

Major

OperationFailure

Yes

Port switch waiting to restore

Minor

OperationNotification

No

Severely errored frames (SEF)

Major

ErroredFrame

No

Table 15 lists the alarms and warnings supported by the SFP transceivers displayed by the show system alarm command.

Table 15    SFP Transceiver Alarms

Description

Severity

Probable Cause

Service Affecting

Transceiver receive power–high

Major

Replaceable Unit Problem

Yes

Transceiver receive power–low

Major

Replaceable Unit Problem

Yes

Transceiver TX power–high

Major

Replaceable Unit Problem

Yes

Transceiver TX power–low

Major

Replaceable Unit Problem

Yes

Transceiver temperature–high

Major

Replaceable Unit Problem

Yes

Transceiver temperature–low

Major

Replaceable Unit Problem

Yes

Transceiver bias current–high

Major

Replaceable Unit Problem

Yes

Transceiver bias current–low

Major

Replaceable Unit Problem

Yes

Transceiver receive power–high warning

Minor

Replaceable Unit Problem

No

Transceiver receive power–low warning

Minor

Replaceable Unit Problem

No

Transceiver TX power–high warning

Minor

Replaceable Unit Problem

No

Transceiver TX power–low warning

Minor

Replaceable Unit Problem

No

Transceiver temperature–high warning

Minor

Replaceable Unit Problem

No

Transceiver temperature–low warning

Minor

Replaceable Unit Problem

No

Transceiver bias current–high warning

Minor

Replaceable Unit Problem

No

Transceiver bias current–low warning

Minor

Replaceable Unit Problem

No

Transceiver voltage–high

Major

Replaceable Unit Problem

Yes

Transceiver voltage–low

Major

Replaceable Unit Problem

Yes

Transceiver voltage–high warning

Minor

Replaceable Unit Problem

No

Transceiver voltage–low warning

Minor

Replaceable Unit Problem

No

Table 16 lists the alarms and warnings supported by the XFP transceivers displayed by the show system alarm command.

Table 16    XFP Transceiver Alarms

Description

Severity

Probable Cause

Service Affecting

Transceiver receive power–high

Major

Replaceable Unit Problem

Yes

Transceiver receive power–low

Major

Replaceable Unit Problem

Yes

Transceiver TX power–high

Major

Replaceable Unit Problem

Yes

Transceiver TX power–low

Major

Replaceable Unit Problem

Yes

Transceiver temperature–high

Major

Replaceable Unit Problem

Yes

Transceiver temperature–low

Major

Replaceable Unit Problem

Yes

Transceiver bias current–high

Major

Replaceable Unit Problem

Yes

Transceiver bias current–low

Major

Replaceable Unit Problem

Yes

Transceiver receive power–high warning

Minor

Replaceable Unit Problem

No

Transceiver receive power–low warning

Minor

Replaceable Unit Problem

No

Transceiver TX power–high warning

Minor

Replaceable Unit Problem

No

Transceiver TX power–low warning

Minor

Replaceable Unit Problem

No

Transceiver temperature–high warning

Minor

Replaceable Unit Problem

No

Transceiver temperature–low warning

Minor

Replaceable Unit Problem

No

Transceiver bias current–high warning

Minor

Replaceable Unit Problem

No

Transceiver bias current–low warning

Minor

Replaceable Unit Problem

No

Transceiver AUX1–high

Major

Replaceable Unit Problem

Yes

Transceiver AUX1–low

Major

Replaceable Unit Problem

Yes

Transceiver AUX2–high

Major

Replaceable Unit Problem

Yes

Transceiver AUX2–low

Major

Replaceable Unit Problem

Yes

Transceiver AUX1–high warning

Minor

Replaceable Unit Problem

No

Transceiver AUX1–low warning

Minor

Replaceable Unit Problem

No

Transceiver AUX2–high warning

Minor

Replaceable Unit Problem

No

Transceiver AUX2–low warning

Minor

Replaceable Unit Problem

No

Transceiver L-VCC5–high

Major

Replaceable Unit Problem

Yes

Transceiver L-VCC5–low

Major

Replaceable Unit Problem

Yes

Transceiver L-VCC3–high

Major

Replaceable Unit Problem

Yes

Transceiver L-VCC3–low

Major

Replaceable Unit Problem

Yes

Transceiver L-VCC2–high

Major

Replaceable Unit Problem

Yes

Transceiver L-VCC2–low

Major

Replaceable Unit Problem

Yes

Transceiver L-VCC5–high warning

Minor

Replaceable Unit Problem

No

Transceiver L-VCC5–low warning

Minor

Replaceable Unit Problem

No

Transceiver L-VCC3–high warning

Minor

Replaceable Unit Problem

No

Transceiver L-VCC3–low warning

Minor

Replaceable Unit Problem

No

Transceiver L-VCC2–high warning

Minor

Replaceable Unit Problem

No

Transceiver L-VCC2–low warning

Minor

Replaceable Unit Problem

No

6.2   Ethernet Port Alarms

Table 17 lists the supported alarms for Ethernet ports.

Table 17    Ethernet Port Alarms

Description

Severity

Probable Cause

Service Affecting

Excessive collisions detected

Major

LinkFailure

Yes

Excessive speed 100M detected

Major

ConfigurationMismatch

Yes

Link down

Major

LinkFailure

Yes

Over subscription detected

Major

ConfigurationMismatch

Yes

Port diagnostic failed

Major

ReplaceableUnitProblem

Yes

Port terminal loopback enabled

Minor

OperatorNotification

No

Under subscription detected

Minor

ConfigurationMismatch

No

6.3   Gigabit Ethernet Port Alarms

Table 18 lists the supported alarms for Gigabit Ethernet ports.

Table 18    Gigabit Ethernet Port Alarms

Description

Severity

Probable Cause

Service Affecting

Link down

Major

LinkFailure

Yes

Link flooded

Major

LinkFailure

Yes

Port diagnostic failed

Major

ReplaceableUnitProblem

Yes

Port terminal loopback enabled

Minor

OperatorNotification

No

Receive loss of signal (LOS)

Critical

LossOfSignal

Yes

6.4   Ethernet WAN-PHY Port Alarms

Table 19 lists the supported Ethernet WAN-PHY alarms.

Table 19    Ethernet WAN-PHY Port Alarms

Description

Severity

Probable Cause

Service Affecting

Receive loss of signal (LOS)

Critical

LossOfSignal

Yes

Receive loss of frame (LOF)

Critical

LossOfFrame

Yes

Transmit laser failure

Critical

Laser failure

Yes

Receive laser failure

Critical

DemodulationFailure

Yes

Line signal failure (BER)

Major

ExcessiveBER

Yes

Line signal degrade (BER [bit error rate])

Major

DegradedSignal

Yes

Path loss of pointer (LOP-P)

Major

LossOfPointer

Yes

Transmit signal label mismatch (PLM-P)

Major

SignalLabelMismatch

Yes

Line alarm indication signal (AIS-L)

Minor

AIS

No

Line remote defect indication (RDI-L)

Minor

FarEndReceiverFailure

No

Port facility loopback enabled

Minor

OperationNotification

No

Port terminal loopback enabled

Minor

OperationNotification

No

Path alarm indication signal (AIS-P)

Minor

TransmitFailure

Yes

Path remote defect indication (RDI-P)

Minor

FarEndReceiverFailure

No